HEM ONLINE RETURNS POLICY
We do not accept return on SALE items.
FULL PRICED PURCHASES
If you’re not happy with the size, colour or fit, we will refund your purchase.
Please return within 14 DAYS FROM DATE OF PURCHASE. Items received after this period will not be credited.
We recommend that you try your garment on as soon as you receive it, to allow time for return.
To be eligible for a refund, please return your item in the condition it was sent to you, with all tags and garment labelling/packaging intact. Please include original receipt.
Items that have been worn/washed cannot be returned.
Gift cards are not refundable.
Your refund will be credited to the original method of payment as soon as the item has been received, excluding delivery costs (unless returned in accordance with your statutory rights eg. They are faulty or not as ordered).
Return postage is at the customers cost and will not be refunded.
IN STORE REFUND OF ONLINE PURCHASES
You are welcome to return your item directly to our HEM Store in Bowral, saving you return postage and waiting time for your financial institution to process your refund. We will refund your original method of payment, excluding any shipping costs. You may also elect to have a store credit in which case, the original price including shipping charge will be credited.
POSTAL REFUND OF FULL-PRICE ONLINE PURCHASES
Please return your purchase by posting it, along with your online receipt to the address below and indicate the reason for return clearly on this receipt. We will credit your original method of payment, less any shipping cost. You can also elect to have a store credit to use towards your next purchase in-store or online, in which case we will credit you for any shipping we charged you. Please indicate your preference.
Please note that all returns remain the responsibility of the purchaser until received by HEM. We recommend you use a trackable method of return such as a courier or Australia Post satchel or registered mail.
1/23 Boolwey Street
BOWRAL NSW 2576
HEM IN-STORE RETURNS POLICY
You are entitled to a repair, replacement or refund for an item that is deemed faulty. If you change your mind, you're welcome to a replacement item or a store credit. No refunds for change of mind.